FAQ2022-10-25T20:52:27-05:00

Frequently Asked Questions

Ask & We Answer

Frequently Asked Questions

Do you take walk-in appointments?2020-07-07T16:26:41-05:00

Because we do mobile collections which take us out of the office, appointments are required to guarantee we’ll be there to help you. Call (816) 795-5599 to make an appointment.

Do the people participating in the DNA test have to be swabbed at the same time?2018-11-15T10:55:51-06:00

No, they do not. Swabs are viable for 6 months, so, if necessary, the participants can be swabbed on different dates and times.

What do I need to bring to my appointment?2018-12-12T13:42:37-06:00

Please bring a government issued, picture ID to your appointment if you have one. Children and adults without a valid picture ID will be photographed for identification purposes.

What forms of payment do you accept and when is payment due?2018-11-15T10:56:48-06:00

Heartland DNA accepts cash, money orders, debit cards, and VISA, Mastercard, Discover, and American Express credit cards. Payment is due before the DNA collected is sent to the lab unless other arrangements have been made.

Does food, drinks, gum, tobacco, or breastmilk interfere with the swabbing process?2018-11-15T10:57:06-06:00

No, the process for testing DNA is sophisticated enough to extract the cells from the swabs even if the client has recently had something to eat or drink.

Will you have to draw my blood?2018-12-12T13:41:58-06:00

The only test that requires a blood draw is a Non-Invasive Prenatal Paternity Test. Please reassure your child that no needles are involved in DNA testing.

How soon will the results of the DNA test be available?2018-11-15T10:57:54-06:00

Results for a DNA paternity test – legal or peace-of-mind – will be available in 3-4 business days once the swabs arrive at the lab. Results for other tests can take up to 10 business days to receive.

How will I receive the results?2018-12-13T19:13:49-06:00

Results are emailed to Heartland DNA and each of the parties to the test are called to have the results read to them so any remaining questions can be answered. The results are then sent to each party to their email or home address. Results can also be emailed to your attorney if requested.

Please note: Clients are called as soon as possible after the results are in so if you haven’t received a call, the results are not available yet. We appreciate your patience while you wait!

Can you do a paternity test if the alleged father is incarcerated or deceased?2018-12-12T13:40:49-06:00

Sometimes. We do travel to incarceration facilities to swab alleged fathers when the facility allows the testing. Depending on the circumstances of the death, we may be able to do a paternity test. When you call, we can discuss the available options.

What if the alleged father or the child lives in another state?2018-12-12T13:41:13-06:00

Yes, we can arrange with a collector near the alleged father or child’s home so they don’t have to travel to Kansas City for testing.

Will the DNA collected or the results of the DNA test be shared with any other database?2018-11-15T10:59:37-06:00

No, the DNA collected is only used for the current test and the results are NOT shared with any government or law enforcement database.

Have a Question?

Talk to Laura.

(816) 795-5599

Testimonial

Christine R

“Laura was very professional and playful with my 6yr old grandson. She went out of her way to insure accurate results. She explained the process thoroughly so we would understand. Our family genuinely thanks her from the bottom of our hearts!”

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